FAQ
Can I pay in installments?
Yes, you can pay in three equal monthly installments using the Pay in 3 option by PayPal or Klarna. The first installment will be charged at the time of purchase, while the remaining two will be charged in the following two months. PayPal or Klarna will notify you in advance before proceeding with the payment.
PayPal - Pay in 3 and Klarna are completely free services, provided that the installments are paid by the due date. If one or more installments are not paid by the agreed date, a late payment fee will be applied.
I have a problem with the shipping of my order
If you encounter an issue with the shipping of your order (e.g., order on hold, undelivered order, order marked as delivered but not actually received, etc.), please contact us at customerservice@minobossi.it specifying your order number.
I received a different product than the one I ordered
If you received a product different from the one you ordered, please send an email to customerservice@minobossi.it with the following details:
- Order number
- Photo of the product you received
- Name and code of the missing item, in case your order consists of multiple items.
What are the delivery times for my order?
How can I return a product?
The return must always be communicated by email to customerservice@minobossi.it specifying the following information:
- Order number
- Reason for the return
- Products to be returned
- Photo of the products to be sent for the return (no photo of the packaging/website)
Afterwards, you will receive the information to correctly execute the return.
Are MINOBOSSI bags all made of genuine leather?
Yes. Every MINOBOSSI creation is made exclusively with genuine, certified leather, sourced from selected Italian tanneries that guarantee quality, traceability, and respect for the environment.
What guarantees the quality of your bags?
Where are MINOBOSSI bags and accessories made?
It is possible to visit the showroom by appointment — a unique opportunity to experience the quality of our creations firsthand.
How much work goes into each bag?
How many stages of processing are needed for a bag?
How is a new MINOBOSSI model created?
Each model is born from an in-depth study of shapes, proportions, and functionality. Our designers develop sketches, CAD projects, and physical prototypes until they achieve the perfect balance between aesthetics and practicality. The result is a bag that is elegant, contemporary, and timeless.
What details make a bag unique?
How does MINOBOSSI reduce its environmental impact?
Do you apply special treatments to the leather?
Do you promote ethical production?
Why are Italian leather bags high quality?
Where do the materials you use come from?
What is the difference between patent leather, suede, and grained calfskin?
- Patent leather: Smooth leather with a glossy finish, sophisticated and elegant. Perfect for evening looks.
- Suede: Soft, velvety nubuck leather with a textured elegance, though more delicate.
- Grained calfskin: Naturally textured, structured leather that is durable and versatile — ideal for everyday use.
Why invest in a bag made in Italy?
What are the different types of leather bags?
How do you style a leather bag for a casual or elegant look?
Where can I buy a MINOBOSSI bag?
How do you clean a leather bag?
What should I do if the leather gets stained?
Do you need a protective cream for leather?
How do you best store a leather bag?
How is the product packaged when I receive it at home?
Each bag is shipped with care, inside a cotton dust bag and rigid, recyclable packaging designed to protect the product while offering an elegant and sustainable unboxing experience.
Can the bag be repaired if it gets damaged?
Are leather bags resistant to rain?
Leather bags are not waterproof, but they can withstand light exposure. We recommend drying them with a soft cloth and protecting them with a specific spray.